Quick answers.
40+ questions organised by topic — bidding, payments, fulfilment, KYC. Can't find it? Email support@driveq.com.
What happens to my $50 reservation fee?
It's held in your wallet the moment you place your first bid on a lot. If you lose, it refunds within 24 hours. If you win, it's credited toward your deposit. If you win and fail to settle within 72 hours, it's forfeited and a strike is added to your account.
How is the landed cost calculated?
Win price + RoRo shipping + Nigerian customs duty (35%) + levies (7% NAC, 7.5% VAT) + Tin Can port handling + DriveQ platform fee (3%, capped at $2,500). You see the breakdown on every listing before you bid.
What if I am outbid in the last minute?
The anti-snipe rule extends the auction by 5 minutes if a bid lands in the final 5 minutes. You will get a real-time toast plus email and WhatsApp notification.
Can I source vehicles outside the UAE?
At launch, DriveQ vehicles come from UAE auction houses. We add US (Manheim, Copart) and UK (BCA) in Q3 2027.
Who can register as a dealer?
CAC-registered Nigerian businesses with at least 12 months of trading history and a verifiable record of 50+ vehicle imports per year.